Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer international shipping to most countries in the world. Shipping charges for your order will be calculated and displayed at checkout.
Your order will usually arrive in:
- Europe: 3-5 days
- UK, North America and Mexico: 4-6 days
- Middle East: 5-7 days
- North Africa: 6-8 days
- Asia: 7-9 days
- Oceania: 8-10 days
- Rest Of The World: 9-11 days
We ship with our trusted partner DHL Express to ensure your order arrives safe and in time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount for the return. Please check our full Refund Policy for more details.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org